Frequently Asked Questions

Xior Student Housing contracts for this property are open-ended. This means that we have a minimum duration of 12 months, and after that the tenant can terminate their contract with a 1-month notice period. To enhance the social community of Xior, full-year students are given priority.

It's really easy! Just follow these steps:

1. Create an applicant login (see the top right of this page).
2. Choose your residence.
3. Select a room.
4. Submit the required information.
5. Make the payments.
6. Sign the tenancy agreement.

And you're all set!

The complex has a shared laundry room.
The studios are furnished and equipped with:

• Curtains and floors;
• Kitchen with built-in appliances (refrigerator with freezer compartment, 2-burner electric hob; combi-oven and kettle);
• Bathroom with shower, sink and toilet;

• Advanced Service Cost
• Advanced Energy Cost
• Laundry Cost
• Internet
• Upholstery and Furniture

When finalizing your reservation, we require a deposit. The amount is indicated under the 1-time fee listed on the booking site.

Your deposit will be held until the end of your tenancy. If the room is delivered in the same condition you received, and if there are no outstanding payments, we will refund the full deposit.

The deposit will be refunded, if applicable, within 14 days from the official tenancy ending. This can only be processed after we receive your proof of deregistration.

A guarantor is a person who will be held responsible if the tenant can not pay what is stipulated in the terms and conditions of the tenancy agreement.

You can not sublet your room during your tenancy (for example, if you go on an international internship), and you can not transfer your room to someone else (friend / acquaintance / classmate) when your tenancy has ended.

Yes, if the studio is 30m2 or larger, you can live with someone if you are in a relationship and if the 2nd tenant is a student. If you hesitate, please contact us via the contact form on the website.

Unfortunately, this is not possible. The rooms are often still occupied by the current tenant when the new tenant books the room, hence we can not do a viewing.

Please get in touch with our Residents Team. They are experts on our properties and most have rooms with varying levels of adaptations, so our team will be able to help you.

If you book online, and you indicate you have a medical condition, the booking process will automatically pause and one of our Guest Service Coordinators will reach out to you.

Applicant Login: This is for people who are in the process of applying. It covers everything from starting your application to signing the contract.
Resident Login: This is for users who have signed the contract. It provides access to all your documentation and the Xior app, which we will use to keep you up to date with all the events being held in the residence, important announcements, and general news about your residence. You can also follow up on maintenance requests and rental payments via the app.

You have 5 days from the day you receive our signature request email to decide whether to proceed with the reservation and sign the lease.

If you change your mind and wish to cancel your application within these 5 days and no lease was signed during this period, the cancellation will go through, but you will lose your admission fee.

After a contract is signed, there is no possibility of cancelling the reservation since the legal lease agreement has entered into action.

When the rental agreement is countersigned, you will receive an email about how to make your tenant log in. We will use the Xior app to keep you up to date with all the events being held in the residence, important announcements and general news about your residence. You can as well follow up on maintenance requests and rental payments via the Xior app.
 

Adding your bank account to the Xior App is essential. Not only for the return of your deposit*, but also for the refund of service charges and so on. 

Open and log in to your Xior App.

1. Go to Payment.
2. Select Payment Account.
3. Click on Add Bank Account.

Please note that it can take up to 10 days for your bank account to be verified. Adding a bank account to the app does not mean you have made any payments.

*For more information about the deposit, please go to "Is there a deposit fee? Do I get this back upon moving out?" in this FAQ.

After your bank account gets verified, you can activate AutoPay to ensure your rent is paid on time.

1. Go to Payment.
2. Select Payment Account.
3. Activate the AutoPay Setup.

And you're all set!

We are ready to welcome you on the first day of tenancy during our office hours. If the start date of the contract is a weekend day or national holiday, the unit will be made available on the following weekday.

The room is furnished:

• Curtains and floors.
• Bed and mattress.
• Desk with a chair.
• Closet.
• Bulletin board.

You need to supply your bedding and towels, cooking utensils, crockery, cutlery, and router. Our team can help you look for the best deals and offer advice on where to find everything you might need.

Payments to Xior Student Housing should be made through Xior App.

Not before the 12 months (minimum period) of your current contract has ended.

You will get a payment reminder in your resident portal. Rental invoices are due the 1st of every month.

You are responsible for cleaning your apartment and for keeping the common areas nice and clean.

No, unfortunately we cannot allow that. Nor do we allow tenants to drill holes in the wall.

You are responsible for keeping the common areas nice and clean. However, there is a cleaning service in each residence for the common areas.

You can find your household around the common areas, by the elevator and in the My Xior App.

Yes, we have washing facilities in each residence. Please bring your detergent, but please note that you are not allowed to use washing powder. Only liquid and capsules are allowed in the washing machines.

Yes, in each of our student residences, there is the internet. You pay for the internet via a monthly service charge. You need to bring your own router.

No, animals are not allowed. If you have a medical condition please contact ther local office with and inform which animal you have and a medical certification for it.

No, smoking, and this included all types of E-cigarettes and Vapes, is strictly prohibited anywhere inside the building. Smoking is not allowed in any private or communal area including bedrooms, bathrooms, kitchens and all internal social spaces. Smoking is only allowed in the outside areas.

They are welcome, but be aware that you are responsible for your guests at any time. Please let the Guest Service Coordinator know who and what relationship these guests have with you, as well as the duration of their stay. We do not allow a stay longer than a week, but please discuss this with us.

You can login to the My Xior app and make a maintenance request.

You can call the residence manager during office hours. Outside office hours, you can call the emergency line. Both contact details can be found in the My Xior App. Please note, upon checking in you receive two keys and, checking out, you will need to deliver two keys back to us. Each key costs 50 euros and using an emergency key will cost 50 euros.

No, for your belongings you need your own insurance coverage.

Yes, we have fire extinguishers in our buildings.

You can call the residence manager during office hours. Outside office hours, you can call the emergency line. Both contact details can be found in the My Xior App.

Bike storage is located in the back yard. Please make sure you bike has a lock and when you leave make sure your bike is secured properly. There are also bike racks outside but these do not have cover.

You can call the residence manager during office hours or you may call the Eindhoven office between 10h00-13h00 weekdays. Outside office hours (public holidays and weekends) you can call the emergency line. Both contact details can be found in the My Xior App.
Police, fire department and ambulance: 112

Yes, we have a paid parking area. We have a total of 10 spots which tenants are able to rent. Please contact the local team to have more information.

We hope you will love living with us but there may be times when we dont always get it right. We take all complaints seriously and will try our best to fix any issues the first time. If you need help and advice, please speak with your Guest Service Coordinator. You can contact them via the My Xior App.

If you wish to terminate your tenancy, we kindly ask you to send us your termination notice by e-mail or via the My Xior App. Once we have received your termination notice, we will confirm the end date of your tenancy.

You are required to cover the payment of your rent until the end of your tenancy. This inspection will be held together with you to check the condition of the apartment and its furniture, as well as the delivery of all the keys. Both parties will sign a checkout form. The deposit will be returned in full if there is no damage or repairs needed to the room. If there are, these will be deducted from the deposit and the remaining amount will be returned.

At the end of your rental period, there can’t be any more outstanding amounts, and we ask you to send us the deregistration certificate from the municipality.